Booking an appt was easy and staff very understanding and helpful.Yesterday I was a total train wreck and not dealing with things at all. After 3 months of trying to help her with special food and keeping her clean we had to make the awful decision to let her go.I decided to go with Cloud 9 as vet trips have always been horrendously stressful for Gypsy. She's always been disabled, due to abuse as a kitten before she came to us, but more recently she was diagnosed with kidney disease. After 3 months of trying to help her with special food and. Last night we had to have our 19 year old cat pts. Thank you Henry and Holly from Mr and Mrs Warr and Andrew We would not hesitate to recommend them or this service. We have since received a lovely memory bag with Mia's ashes, a sample of her hair, a paw print and cards of condolence again this has helped us through the loss of Mia. We are so very greatful to both Henry and Holly for the compassion they showed us all. Holly like Henry treated Mia as if Mia was their own pet with kindness and love. A while later a lovely lady called Holly from Faithful Friends came to collect Mia again nothing was rushed. Our hearts although heavy with our loss were made to feel peaceful with how Henry was with Mia. No rush talking quietly to Mia and explaining every stage to us. Our vet was called Henry and the kindness he showed Mia took some of the pain we had in our hearts. We were relived that Mia was able to be with us at home. On September 9th we had to make the very difficult decision to let our Husky dog Mia go on her final journey. The horrible talk of cost, in my opinion the cost was acceptable, if I had gone to a vet I would not have had such a perfect send off, although I'm not sure of the cost elsewhere, cloud 9 were definitely affordable for what we chose.Īll in all our 14 year old fell asleep with us by her side in her own home, it was calm, peaceful and beautiful, forever in our hearts, Willow Fern ❤️ Modou explained everything step by step, we were with Willow every step of the way, it was calm and as perfect as it could be in the hardest of situations. He was softly spoken and spoke from the heart with empathy and love, the way he spoke to Willow was just beautiful, we couldn't have asked for a nicer, calmer, understanding vet. Modou our vet arrived promptly informing us he was here via phone so we could let him in when we were ready, a lovely thought to begin with. The receptionist was caring and understanding when speaking with her, the communication was clear and quick along with compassionate. Easiest but hardest review to write, Cloud 9 were excellent from the moment I spoke with the receptionist to the leaving of the vet.
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